Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

JOB PURP​OSE

To ensure the delivery of high-quality Level 2 (L2) technical support for customers by resolving complex hardware and software issues, mentoring frontline support staff, and enhancing service reliability and efficiency. The role contributes directly to customer satisfaction, reduces repeat incidents, and ensures operational excellence through process adherence, technical documentation, and collaboration with internal and external stakeholders.